Terms & Conditions

Hours of operation

  • We are available 7 days a week from 9am to 8pm.
  • Collections between 6pm and 8pm attract an after hours minimum call-out fee of $99.

Service Area

We service Adelaide areas from Gawler to Mt Barker to Aldinga. If unsure we service your area, please contact us.

Payment Plan

Read our payment plan terms in full.

Return Time

We will personally return your angel's ashes in around 7-10 working days from the date of collection.


  • We offer free postage by Australia Post on all memorial item sales.
  • Ashes are personally returned by Melanie at a suitable time and location for you at no extra charge.
  • Paw prints can only be purchased with a cremation package.

Privacy Policy & Refunds

    Australian Warranties and Refunds laws - these laws cannot be waived.

    • Your right to refund by Australian law is met under these conditions:
    • The product does not do the job you were led to believe it would
    • The product has a fault that you could not have known about at the time of purchase
    • The product is not of merchantable quality, taking into consideration the price and description.
    • The product does not match a sample you were shown
    • The product is not not as described.
    We are not obligated by law to provide you a refund if:

    • No proof of purchase is offered (Receipt or Bank Statement)
    • You simply changed your mind
    • You found the product cheaper elsewhere
    • You knew of a fault before buying the product (ie "factory seconds", "clearance items")
    • The product was damaged after purchase, unless the damage is a result of the normal, recommended use of the product.
    • Reasonable time to return the product has been exceeded

    We abide by all Australian laws such as the Fair Trading Act, Australian Trade Practices Act, Australian Security and Investment Commission Act, Privacy Act, Cybercrime Act, Criminal Code Act.

    We do not disclose your personal information to 3rd parties.


    The testimonials displayed on our website are submitted by our actual clients and remain unedited.

    Please contact Mel on 0419 589 229 if you have any questions.