What a wonderful experience ...
Dear Mel and Jay,
What a wonderful experience dealing with you. At such a sad time in our lives, you made things just a little better for us, and we thank you from the bottom of our hearts. From the first day we met you Mel, your kindness and compassion showed through. The hug you gave my daughter and I was such a small gesture, but it meant the world to us. You kept us informed when there was a delay in getting Patches back home to us - greatly appreciated Mel! And when he was returned, we were overwhelmed by your thoughfulness.
The urn was beautiful, as was the clay moulding. My daughter and I had a laugh about that, because you couldn't help but know they were Patches' paw prints (with his long nails!)We even noticed some of his fur was stuck to the clay, which made it even more touching xxxx The little extras you included such as the card, the poem and the Forget-me-not seedlings were heart warming - not to mention the fur clipping. I've unfortunately had to have previous pets cremated from another place and all I received were their urns back - not even packaged or bagged. Even picking Patches up and returning him is a wonderful gesture - it just takes away the stress and sadness of having to transport your own pet. All these little things meant so much to myself and my family. I really felt that Patches was afforded the dignity he so deserved, and I couldn't be more grateful. Thankyou, thankyou, thankyou!!!
You will definitely be the name on my lips if anyone is looking for a caring, compassionate and very professional service of this nature.